If your Freelancer suddenly stops communicating and attempts to re-engage them via our messaging system didn't help, please reach out to us at firstname.lastname@example.org to share more details about the issue.
Make sure to check that the Freelancer is still working on your project. If you feel that they are also stopped working on your project, please take the necessary steps to protect yourself by ending the contract.
If you have a per-hour job, check any tracked hours that will be billed to you for the current week. If you see that there are tracked hours, but no work was done, please dispute the hours accordingly before you are charged. If you need information on filing a dispute against your Freelancer, please contact our support.
Please remember that only the conversations held within our platform can be used as evidence in case of a dispute. Work For Impact cannot access or use external communication to help the freelancers in these situations.
To learn more about sharing personal information or using contacts outside the platform, please check these articles:
When can I offer someone my contact details or a website URL?
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